Complaints

National Quality Standards for Work Experience recommend that not only are systems in place for recording feedback but also to deal with complaints. The Employability Partnership’s aim is to provide a consistently high quality service for all our partners, but we do recognise that things unfortunately do go wrong occasionally. We take all complaints we receive seriously and aim to:
 

  • Acknowledge your complaint promptly.

  • Advise you clearly of the action that we propose taking

  • Agree a mutually acceptable timetable for the investigation

  • Maintain contact during the investigative period

  • Inform you and other interested parties, where appropriate, of the outcome.